Refund Policy

At HAYIN, we want you to feel confident when shopping with us. If something is not right with your order, we encourage you to contact us so that we can help.

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1. Your Right to Cancel

For most online purchases made by customers in the UK, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.

This right is subject to legal exceptions, including certain personalised or custom-made products and qualifying sealed hygiene products that have been unsealed after delivery.

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2. Conditions for Returns

Where a return is permitted, we ask that items are:

* Returned in their original condition.
* Unworn, unused and unwashed.
* Returned with original tags and packaging, where reasonably possible.
* Free from stains, perfume, makeup, damage or other signs of use beyond what is necessary to inspect the item.

Customers may handle items as they reasonably would in a shop to assess their nature and characteristics.

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3. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible.

Include:

* Your order number.
* A description of the issue.
* Clear photographs where appropriate.

We will assess the issue and offer an appropriate resolution in accordance with applicable consumer law.

Your statutory rights regarding faulty or misdescribed goods are not affected by this policy.

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4. Refunds

Where a refund is approved or legally due, it will normally be made using the original payment method.

For UK online order cancellations under the applicable cancellation rules, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Where applicable, the standard delivery charge will also be refunded. Additional charges for premium delivery may not be refundable.

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5. Return Shipping Costs

For a change of mind return, customers may be responsible for the direct cost of returning the item, provided this was made clear before purchase.

If an item is faulty, damaged or incorrectly supplied, we will arrange an appropriate resolution in line with applicable consumer law.

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6. Exchanges

If you would like a different size, colour or product, please contact us to discuss availability.

Exchanges are subject to stock availability and applicable consumer rights.

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7. Personalised and Custom-Made Items

Certain personalised or custom-made products may be excluded from the usual change of mind cancellation right under UK consumer law.

This does not remove your rights if the item is faulty, damaged or not as described.

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8. Hygiene-Related Products

Certain sealed products may not be eligible for change-of-mind returns once unsealed, where the legal hygiene exception applies.

This may apply to qualifying products such as sealed innerwear or other hygiene-sensitive items. The exception does not automatically apply to every fashion accessory or clothing item.

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9. How to Request a Return

To request a return or refund, please contact:

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Email: tolulopeabdullahi2002@gmail.com
Subject: Return or Refund Request

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Please include your order number and explain the reason for your request.

We will provide further instructions on the next steps.

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10. Our Commitment

At HAYIN, customer satisfaction matters to us. We aim to handle all enquiries fairly, professionally and in accordance with applicable consumer protection laws.

Thank you for shopping with HAYIN.