Privacy Policy
Privacy Policy
At HAYIN, your privacy matters to us. We are committed to respecting and protecting your personal information whenever you visit our website, contact us, subscribe to our newsletter or make a purchase.
This Privacy Policy explains what information we collect, how we use it and how we protect it.
1. Information We Collect
We may collect the following information when you interact with our website:
* Personal details, including your name and email address.
* Contact details, including your telephone number and delivery address.
* Order information, including products purchased and transaction details.
* Newsletter subscription preferences.
* Information about how you use our website, including cookies and browsing activity.
Payment details are processed through our chosen payment providers. We do not intend to store complete payment card details ourselves.
2. How We Use Your Information
We use your information to:
* Process and fulfil customer orders.
* Communicate order confirmations and delivery updates.
* Respond to enquiries and customer service requests.
* Send newsletters and brand updates where you have subscribed or otherwise consented where required.
* Improve our website, products and customer experience.
* Prevent fraudulent transactions and maintain website security.
* Meet our legal and regulatory obligations.
3. Sharing Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers, such as payment processors, delivery companies, website hosting providers and email marketing platforms, to operate our business.
These providers are expected to handle your information securely and only for authorised purposes.
4. Cookies
Our website may use cookies and similar technologies to improve browsing, understand website performance and remember certain preferences.
Where required, we will ask for your consent before using non-essential cookies. You can also manage cookies through your browser settings.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no online transmission or storage system can be guaranteed to be completely secure.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including legal, accounting and business requirements.
7. Your Privacy Rights
Depending on applicable data protection laws, you may have the right to:
* Request access to your personal information.
* Ask us to correct inaccurate information.
* Request the deletion of your information in certain circumstances.
* Object to or restrict certain processing.
* Withdraw consent where processing is based on consent.
* Unsubscribe from marketing communications at any time.
8. Third-Party Websites
Our website may contain links to external websites or social media platforms. HAYIN is not responsible for the privacy practices of those third-party websites.
9. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact:
HAYIN
We may update this privacy Policy from time to time. Any changes will be published on this page.