BEAUTIFUL HIJAB ACCESSORIES
HIJAB ACCESSORIES
BEAUTIFUL HIJAB ACCESSSORIES
OUR REFUND AND RETURN POLICY
AT HAYIN, CUSTOMER SATISFACTION MATTERS TO US. WE WANT EVERY CUSTOMER TO FEEL CONFIDENT AND COMFORTABLE WITH THEIR PURCHASE. IF SOMETHING IS NOT RIGHT WITH YOUR ORDER, WE ARE HERE TO HELP.
RETURN ELIGIBILITY:
* CUSTOMERS MAY RETURN A PRODUCT WITHIN 10 DAYS OF RECIEVING THEIR ORDER, PROVIDED THAT:
THE ITEM IS UNWORN, UNUSED OR UNWASHED.
* THE ORIGINAL TAGS AND LABELS ARE STILL ATTACHED.
* THE ITEM IS RETURNED IN ITS ORIGINAL PACKAGING, WHERE POSSIBLE.
* THE GARMENT IS FREE FOM STAINS, PERFUME, MAKEUP, DAMAGE OR SIGNS OF WEAR.
ITEMS THAT DO NOT MEET THESE CONDITIONS MAY NOT QUALIFY FOR A RETURN, SUBJECT TO APPLICABLE CUNSUMER RIGHTS.
NON REFUNDABLE ITEMS:
FOR HYGIENE AND QUALITY CONTROL REASONS, THE FOLLOWING ITEMS MAY NOT BE ELIGIBLE FOR RETURN IF UNSEALED OR USED.
* HIJABS AND HEAD COVERINGS.
* PERSONALISED OR CUSTOMISED GARMENTS.
* ITEMS SPECIFICALLY MADE TO A CUSTOMER MEASUREMENT.
THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS WHERE IREM IS FAULTY, DAMAGED, MISDESCRIBED OR OTHERWISE ELIGIBLE FOR A REMEDY UNDER CONSUMER LAW.
FAULTY OR INCORRECT ITEMS:
IF YOU RECIEVE AN INCORRECT, DAMAGED OR FAULTY PRODUCT, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AS SOON AS POSSIBLE.
PLEASE PROVIDE:
* Your order number
* A description of the issue.
* Clear photographs where applicable.
WE WILL REVIEW THE ISSUE AND ARRANGE AN APPROPRIATE SOLUTION, WHICH MAY INCLUDE A REPLACEMENT, REPAIR OR REFUND.
4. REFUND PROCESS
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed using the original payment method. Your bank or payment provider may require additional time to make the funds available.
5. RETURN SHIPPING
For change of mind returns, customers are responsible for the return delivery costs, unless otherwise stated.
If an item is faulty, damaged or incorrectly supplied, HAYIN will cover reasonable return costs where required by applicable consumer law.
We recommend using a tracked delivery service to ensure your return can be monitored.
6. EXCHANGES
Exchanges are subject to stock availability. If your preferred size or colour is unavailable, you may request a refund or discuss an alternative with our customer service team.
7. ORDER CANCELLATION
If you wish to cancel an order, please contact us as soon as possible. Orders that have already been dispatched or entered production may not be eligible for cancellation, subject to your statutory cancellation rights.
8. HOW TO REQUEST A RETURN
To begin a return, contact us through our website’s Contact page or our official customer service email.
Please include your order number and reason for the return.
OUR PROMISE
At HAYIN, we believe that modest fashion should combine elegance, comfort and confidence. We are committed to treating every customer fairly and making your shopping experience as seamless as possible.
HAYIN – Modesty meets modern luxury.
Shipping & Delivery Policy
At HAYIN, we believe your shopping experience should be as effortless as wearing your favourite piece. We aim to ensure that every order is carefully prepared, packaged and delivered to you.
1. Order Processing
All orders are carefully checked and prepared before dispatch.
* Standard processing time: 1–3 business days.
* Customised or made-to-order garments may require additional processing time.
* Orders placed during weekends or public holidays will be processed on the next working day.
* Customers will receive an order confirmation once their purchase is successful.
2. DELIVERY Destinations
HAYIN currently plans to serve customers in:
* United Kingdom (UK).
* Nigeria.
* Selected international destinations.
International delivery availability will be confirmed at checkout.
3. Estimated Delivery Times
Our estimated delivery times are:
Destination Estimated delivery
UK 2–5 business days
Nigeria 5–10 business days
International 7–14 business days
Delivery estimates begin after order dispatch and may vary depending on location, customs processing and courier services.
4. Shipping Fees
Shipping fees will be calculated according to the customer’s delivery location, parcel weight and selected delivery service.
The final shipping cost will be displayed at checkout before payment is completed.
Promotional free shipping offers may be available during selected campaigns.
5. ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation and tracking details where available.
Customers can use the tracking information to monitor their parcel until delivery.
6. International Shipping & Customs
International orders may be subject to customs duties, import taxes or additional charges depending on the destination country.
Unless otherwise stated at checkout, customers are responsible for applicable customs charges and import duties.
Customs processing may also affect estimated delivery times.
7. Delayed or Missing Orders
Although we work with reliable delivery partners, unexpected delays may occasionally occur.
If your order has not arrived within the estimated delivery period, please contact our customer service team with your order number.
We will assist you in contacting the delivery provider and investigating the shipment.
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery details during checkout.
HAYIN cannot guarantee successful delivery where an incorrect or incomplete address has been provided. Please contact us immediately if you notice an error in your delivery information.
9. Packaging
Every HAYIN order is prepared with care and attention to detail.
We aim to provide packaging that reflects our brand values of elegance, simplicity and modern luxury.
Thank you for choosing HAYIN.
Modesty meets modern luxury.
